focus7
Customer Support Technician
Im a very hardworking and determined professional with a desire to excel in everything I do.
Im flexible service minded and can work comfortably in all conditions.
Experience: 10 years
Yearly salary: $30,000
Hourly rate: $20
Nationality: 🇿🇦 South Africa
Residency: 🇿🇦 South Africa
Experience
Customer Service Technician
Flexistore 2023 - 2024
Provide excellent and professional customer service to customers, using chat, phone and other digital platforms to communicate efficiently to provide guidance in the use of a digital technology as well as dealing with queries and coordinating quick solutions to customer issues. 2.1.2 Resolve customer issues rapidly including, where necessary, through interaction with the internal technical and support team members. 2.1.3 Provide potential and existing customers with product information aimed at securing customer commitment and excellent business reviews. 2.1.4 Provide administrative and coordination support as and when necessary to ensure that the customers receive excellent customer service.
CO-FOUNDER, CHIEF OF SALES AND CUSTOMER SERVICE MANAGER
Credz.io 2021 - 2022
• Participating in all decision making of the organization • Directing and coordinating all sales activities locally, regionally and internationally • Overseeing local and regional sales, campaigns and promotions
.LISTING AND MARKETING AGENT
Gokumarket 2020 - 2021
• Project listing on Gokumarket’s platform • Researching the phase of coins and tokens as well as communicating between parties • Communicating about all details relating to initial coin offerings or initial exchange offerings and new tokens that would like to be listed, the dates when to be listed and affiliation with Gokumarket
Swedish Online Casino Host
Digoutbound 2018 - 2019
• Calling all existing and prospecting players and offering the current promotions in a professional manner • Retention of all Casino players • Providing product and policy information • Following through queries and assisting in resolution of client queries • Outbound sales with daily KPI’s that are met daily and monthly
Skills
customer-success
customer-support
head-of-sales
kyc
sales
salesforce
english