fonsecak

Artificial Intelligence | Customer Support | Crypto & Web3 Enthusiast | Remote Worker

I'm a passionate and adaptable professional with experience in Customer Support, Financial Analysis, Digital Marketing, and Remote Assistance. Driven by curiosity for Web3 and digital innovation, I specialize in optimizing processes and enhancing user experience within fast-paced, remote environments. Currently expanding my expertise in Artificial Intelligence and Business Transformation to integrate data-driven strategies into customer and business solutions. Combining empathy, analytical thinking, and clear communication, I bring a solution-oriented mindset to every challenge and aim to contribute my skills to Customer Support or Success roles in the crypto, forex, or fintech ecosystem—helping projects deliver real value and sustainable growth.


Experience: 2 years

Yearly salary: $30,000

Hourly rate: $15

Nationality: 🇧🇷 Brazil

Residency: 🇵🇹 Portugal


Experience

Remote Customer Support
AXI Select
2020 - 2023
Provided strategic support for traders and staff, ensuring operational fluidity in a high-performance FinTech environment. Acted as the focal point for resolving complex issues, delivering high-level technical and consulting support.
Social Media Manager
Una Hair & Una Cafe
2019 - 2020
Implemented digital strategies that simultaneously strengthened the brand identity of two distinct business fronts (Salon and Café). Video editing and content creation (storytelling) strategies to drive direct audience conversion into paying customers.

Skills

defi
social-media
trader
customer-support
english
portuguese