frangarcia10

Translation Customer Support Services

I am a dedicated customer support specialist with over 5 years of experience in delivering exceptional service in fast-paced environments. My background includes managing high-volume inquiries, resolving complex issues, and enhancing customer satisfaction through effective communication and problem-solving skills.

In recent years, I have developed a strong interest in Web3 technologies, including blockchain, NFTs, and decentralized applications. I have pursued this interest by completing courses on platforms like Binance Academy and participating in online communities to stay abreast of the latest developments in the space. This self-driven learning has equipped me with a foundational understanding of Web3 concepts, enabling me to assist customers navigating these emerging technologies.

I am seeking a customer support position within a Web3-focused company where I can combine my proven customer service expertise with my enthusiasm for blockchain technology. I aim to contribute to a team that values innovation, user education, and community engagement.

Outside of work, I enjoy exploring new technologies, contributing to online forums, and attending virtual meetups to connect with like-minded professionals in the Web3 ecosystem.

Experience: 6 years

Yearly salary: $40,000

Hourly rate: $25

Nationality: 🇺🇸 United States

Residency: 🇺🇸 United States

Experience

Patent Examiner

United States Patent and Trademark Office (USPTO)

2008 - 2009

Coordinate and facilitate attorney/examiner meetings. Analyzed specifications and review Abstracts that are submitted by applicants on a daily basis. Ensure and verify that all drawings described in each case study are in accordance with specifications. Responsible for classifying application to a specific field of search in patent data base. Verified and comply with all legal statutes as described by the MPEP for each case. Conduct extensive research on previous patents similar to the one submitted by applications. Prepare written office action report in response to applicant claims on their patent application. Responsible for preparing six office action reports and answering at least two amendments in order to meet the bi-weekly goals.

Industrial Engineer

NAVAIR

2007 - 2008

Project Team Lead for H60 aircraft. Managed over 40 line workers on shop floor. Responsible for assuring all project parts on the metal shop(all other shops)met the specs and tolerances desired by the client. Plan and coordinate production schedules to meet and satisfy client demands in a timely and efficient manner. Provide assistance with projects on the production floor in order to keep project schedules on track. Primary liaison between external clients and the manufacturing department. Responsible for clarifying client specifications to shop floor and outside vendors. Responsible for tracking client project parts on manufacturing floor. Responsible for providing quotes and processing the quotes once accepted. Coordinating and facilitating quote meetings. Provide daily status reports to clients regarding their orders.

Legal Document Administrator

DMJM HARRIS/AECOM

2006 - 2007

Monitor and research documents. Create new intuitive schemes to review legal documents in a fast and efficient manner. Develop and track Legal document database.

Risk Management- Inroads Intern

UBS / Financial Services Inc

2005 - 2005

Selected appropriate techniques to minimize loss by reconciling corporate accounts for approximately 85 corporate clients. Analyzed and classified risks as to frequency and potential severity of claims and measured financial impact of risk on company. Responsible for local and central check approvals and release. Daily verification of automatic client account transfers including Certificates and DTC transfers. Maintained daily transactions for various shares including (ESOP/ESPP/RSA).

IT Project Manager- Inroads Intern

Lucent Technologies

2004 - 2004

Assist the PMO with the successful implementation and support of the Hyperlens system. Planned activities of designated projects to ensure that objectives were accomplished within prescribed time frame and funding parameters. Wrote, designed and produced project reports for management using Crystal Reports. Captured user requirements, procedures and problems in order to improve system. Wrote detailed description of user needs, program functions and steps required to develop customized comparative analysis reports. Planned and prepared technical reports, memoranda and instructional manuals as documentation.

Assistant Supervisor- Inroads Intern

Schering-Plough

2003 - 2003

Assisted in supervising 35 employees, including scheduled work hours, training, and time tracking. Coordinated the activities of employees engaged in one or more occupations. Structured and maintained an Access database to monitor Good Manufacturing Procedures (GMP). Trained staff in new manufacturing procedures as dictated by GMP regulations.

Skills

community-manager

customer-success

customer-support

sales

translator

english

spanish

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