Franklin

I am a Customer Support Manager with over three years of experience in leading and motivating teams to deliver exceptional customer service across various channels. I have a passion for solving problems, building relationships, and creating positive customer experiences. I have successfully implemented customer support strategies, policies, and procedures that improved customer satisfaction, retention, and loyalty. I have also trained and coached customer support agents to enhance their skills and performance. I am always eager to learn new things and explore new opportunities in the web3 space, where I believe the future of innovation lies.