fredericrough0

Management of H2cryptO and Prime Trust back-office accounts assigning permissions, maker/taker, ACH, KYC approval, and wallet fees. Wrote all processes and procedures for H2cryptO including KYC/KYB, ACH, Credit/Debit, Wire, and password policies. Effectively managed HubSpot/Salesforce CRM ticketing system for 12+ employees. Tracked performance KPI’s for the ticketing system to meet weekly goals. Created all training documentation, and wrote over 130 Knowledge Based articles to better organize productivity, and operational stability within the Client Service dept. Created an Non-fungible Token Digital pass and a token gated Discord channel for private events and to build community. Maintained payroll, assigned scheduling, and conducted interviews/hiring of all employees. Bambee services were used for HR. Administered Sharepoint to compartmentalize department documentation and tasks.

Remotely supported 1350 Vet. Hospitals across the US, Canada, Australia, and New Zealand. Strong understanding of installation and maintenance of operating systems, software applications, and peripherals onsite including Windows Server 2012 R2/2016/2019. Administered Active Directory, Group Policy; Microsoft Exchange Server; Desktop applications, including MS Office, QuickBooks, Adobe, Office 365, Sharepoint, and other cloud hosted solutions. Strong understanding of troubleshooting networks (TCP, DNS, DHCP, VPNs, cabling). Experience troubleshooting Veterinary Hardware/Software, Blood Analyzers, X-ray Machines Full-body, and Dental (Digital Radiography). In-depth knowledge of managing & configuring Fresh Service/Servicenow CRM. Maintained Network/Server performance issues with Kaseya, VeloCloud, Unify, VMware, and HP iLO. Coordinated the repair and maintenance of all CC terminals/Ingenico POS ISC touch 250’s and payment gateways (Elavon/Fusebox). Experience troubleshooting MFCs, Laser, label printers.

Led the development of Supernova, an AI-driven decentralized exchange (DEX) and launchpad, integrating cross-chain functionality (Bridging) and simplifying complex DeFi processes for improved market accessibility. Spearheaded the UI/UX design and architecture of a user-friendly platform that provides fundamental, technical, and sentiment analysis, making it easy for users to access key market insights in one location. Developed liquidity pools and introduced locked tokens from launchpad projects to secure liquidity, prevent market manipulation, and ensure stable token distribution. Spearheaded all employee tasks through Notion to keep track of teams weekly OKRs raising productivity within the organization. Created documents for cost accounting, financial projections, creating departmental SOPs, establishing, and evaluating accounting processes. Structured and managed the tokenomics of $SUPR and $BUZ tokens for pooling, vesting schedules, and governance models to ensure long-term platform sustainability.

Maintained campus network 2,500+ Linux/Mac/Windows computers, 300+ VOIP Phones, and 40+ Windows Servers for the largest Archdiocesan Catholic School in LA. Programmed Cisco Switches/ Wi-Fi AP’s using the Ubiquiti Unifi management platform. Deployed and imaged new workstations, laptops, and iPads for staff and students. Configured, deployed, managed, and troubleshot Servers/VM’s (VMWare). Managed Endpoint Security protection and Mobile Device Manager for mobile/tablets. Administered Active Directory, Group Policy, and Microsoft Exchange Server. Quickly resolved tickets within the CRM system for faculty and staff. Awarded letter of recommendation from Ass. Principle for exceeding expectations.

Managed 100+ computers within the stake, including Bishop’s storehouse & employment centers. Effectively managed ordering, installations, scheduling, reassigning, supporting, and arranging for repairs and disposal. Deployed and imaged new workstations, laptops, and iPads for church members. Tracking of tithing settlements/ fast offerings.