gaboamatong

Automated Dispatching Tool Development: Led the development of an automated dispatching tool for operations on the bulk filling gantry, significantly improving efficiency by reducing gate-to-gate time and achieving an annual cost saving of $25,000. Leadership and Team Management: Demonstrated strong leadership by focusing on business unit goals and overseeing the day-to-day operations and personnel at the facility. Recognized as the Top 1 Operations Administrator (Sapphire Awardee) at Shell Philippines in 2023. Reporting and Analysis: Responsible for creating End of Stock Reports to identify trends and analyze gains/loss performance of products. SAP Software Expertise: Experienced in using SAP P94 for processing dispatch billing invoices, sundry invoices, and vessel nominations invoices. Proficient in using SAP R3 for raising notifications, processing time confirmations for invoicing, and documenting preventive/corrective maintenance work orders. Email Management: Allocate specific times for emails for better focusing on the other task, used folders and labels of emails being received everyday, this is for easy access on finding important emails. Salesforce Software Utilization: Introduced Salesforce as an audit tracking system for monitoring operations KPIs, compliance permits, and actions from meetings and reviews. Performance Management: Led the management of end-of-day reports, measurements, and monthly gains/loss performance, strictly adhering to measurement quality improvement processes.

High-Volume Call Centers: Extensive experience in high-volume call centers, handling retail companies and food delivery services. Skilled in conflict resolution, customer retention, and using CRM software and Salesforce. Proven track record of achieving high customer satisfaction ratings. Data Entry and Tracking: Performed data entry for recording call notes, processing customer payments, and handling inquiries and suggestions. Complaint Resolution: Strived for quick complaint resolution; commended by supervisors for the ability to resolve problems on the first call and avoid escalation issues. Customer Interactions: Handled 80+ customer interactions per day, providing detailed, personalized, and polite service to ensure customer retention and satisfaction.