gaboweb3

Marketing Community Manager, Support Specialist, Finance

Data-driven Web3 Community Marketing Manager with 2+ years of experience building and scaling Discord and Telegram communities that drive product adoption, activation, and retention. Successfully contributed to measurable growth, including 88,940 connected wallets, 13,500+ daily active users, and $700k in revenue through community-led go-to-market strategies and engagement systems.

Skilled in developing community strategies, designing engagement loops, and translating user feedback into actionable product insights that support long-term ecosystem growth. Experience spans both Web3 environments and traditional finance, including work with Euroclear.

Currently seeking internship opportunities in finance and marketing, as well as full-time roles as a Community Manager, Marketing Specialist, or Support Specialist. Open to positions that combine user engagement, growth strategy, and customer interaction.


Experience: 2 years

Yearly salary: $24,000

Hourly rate: $0

Nationality: πŸ‡ΊπŸ‡¦ Ukraine

Residency: πŸ‡ΊπŸ‡¦ Ukraine


Experience

Mutual Fund Exchange Operation Specialist
Euroclear
2025 - 2026
Supported fund transaction execution and contract processing for institutional clients including global asset managers and financial institutions (e.g. Goldman Sachs, BlackRock, Fidelity) - Processed and matched financial contracts ensuring accuracy, compliance, and operational efficiency - Handled cross-border transaction workflows involving multiple markets (Singapore, Malaysia, Stockholm, Paris) - Maintained direct communication with bank representatives and institutional counterparties to resolve operational issues - Implemented process improvements and structured tracking systems (tables) - Performed contract matching, reconciliation, and verification of transaction data - Supported operational processes related to large-scale financial asset servicing within European banking infrastructure
Community Lead
Tonzo
2025 - 2026
- Prepared initial Community Strategy. - Built an active, alive community from scratch. - Maintained constant activity within the community. - Set up moderation, support, and structured user case handling. - Defined roles, ownership, and escalation paths. - Designed 24/7 coverage and shift model. - Standardized shift workflow and reporting. - Set measurable quality KPIs. - Defined the bot stack. - Designed the support flow. - Planned engagement and community activities. - Built a clear Telegram community structure. - Packaged the community chat. - Set up the community bot stack. - Prepared the FAQ for fast user support. - Ran daily moderation operations. - Built the communication and escalation flow. - Tracked early sentiment. - Kept engagement consistent. - Reported insights to the client.
Community Manager
Nomisma
2024 - 2024
Created Community Strategy. Set up the community. Linked campaign to community. Ran moderation ops daily. Kept engagement consistent. Tracked early sentiment. Reported to the client. Result: 50,000+ users in the first days.
Support / Community Manager
EVEDEX
2024 - 2025
Processed 1000+ support inquiries via Intercom and Discord during testnet/mainnet phases. Built a tagging system to classify issues (bugs, UX, feature requests) for prioritization. Created internal response templates to reduce noise and standardize replies. Escalated critical bugs with full user context to product and tech teams. Delivered weekly categorized feedback reports to CEO and Product Manager. Coordinated onboarding and process alignment across support team members.

Skills

content-marketing
copywriting
customer-support
finance
gtm
moderator
web3
community-manager
english
polish
russian
ukrainian