gabriel
Senior Technical Support
Experienced Technical Support Specialist with a strong background in Linux, Docker, Office 365, Windows Server, Active Directory, SharePoint, SQL, API, and automation scripting. Proficient in troubleshooting and delivering reliable IT services to minimize downtime and ensure seamless operations. With a bachelor’s degree in engineering, I leverage technical expertise, problem-solving skills, and effective communication to provide efficient support and user training.
Experience: 7 years
Yearly salary: $46,000
Hourly rate: $35
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
Technical Support Specialist III
GoGlobal Geo Ltd 2021 - 2024
Provide expert technical support as an Escalation Engineer for M365 Cloud and Zoho platforms, resolving over 30 inquiries weekly and ensuring high customer satisfaction. Manage IT operations, including procurement for EMEA and the Middle East, Zoho administration for 4,000+ users, and disaster recovery planning with AvePoint. Automate tasks with PowerShell and Bash, create process documentation improving efficiency by 70%, mentor junior IT staff, and conduct SaaS product demos with a 95% adoption rate.
Technical Support Engineer Tier 1
Teknowledge 2019 - 2020
Consistently delivered high-quality technical support, earning a 4.75/5 customer satisfaction rating by swiftly resolving complex Microsoft 365 issues for global clients. Successfully led Office 365 migrations (SharePoint, Exchange) with zero data loss, driving a 30% increase in platform adoption and ensuring seamless business operations. Configured DNS records, deployed Office applications, and implemented Azure AD Connect Sync, enhancing system performance and ensuring smooth integration.
Skills
api
linux
sql
customer-support
english