gabrielidodoh20

Spearheaded the product readiness process for IBM Maximo, from inception to completion, ensuring vendor alignment with design requirements and project scope. Compiled and shared daily, weekly, and monthly fault-clearing performance reports for the technical department, leveraging CRM and IBM Maximo data, using Excel and Power BI. Oversaw the activities of technical fault teams, managing reconnection and disconnection processes and ensuring adherence to SLAs between the technical hub and other business units. Provided detailed financial analysis of delinquent Maximum Demand customers across six business units, increasing collection efficiency by over 15%. Collaborated with supporting departments and business units to ensure operational efficiency within Hub Operations. Ensured prompt resolution of customer faults on CRM and IBM Maximo within agreed timelines, while delivering quality assurance for the resolution process and calculating Turnaround Time (TAT). Conducted periodic data validation from the Control Center and various locations, ensuring fulfillment of SLAs and following up with responsible departments. Analyzed and monitored distribution transformer and feeder faults, developing periodic maintenance schedules for technical teams focusing on Band A feeders and DTs out of circuit.

• Providing accurate management report with detailed analysis as regards fault resolution and Disconnection/Reconnection process using the IE Force software and apps integration platforms as data source. • Ensured that all fault clearing and DCRC entries are dispatched to various UT field teams. • Key facilitator in generating revenue for the industry by ensuring that daily Cash drive are scheduled and duly executed across business Units. • Scheduled daily cash drive process involving Disconnection, and cooperated with sister Hubs in validating Reconnection Process. • Key contributor in Strategic planning and coordination of better and more efficient workflow process, to positively impact and optimize the Business. • Key facilitator in tracking the progress of Service Requests (SR) and fault tickets to ensure Organization’s standards are met at all times.

● Assisted in project management and Technical Site Acquisition and Survey (TSS) ● Assisted in repairs and routine maintenance of mechanical gadgets in the Facility ● Comparing monthly trends of customer response rate and representing it in a graph using a pivot table ● Offered logistical and administrative support across construction sites