gardabramantyo

Spearheaded a critical organizational change by establishing the company's first compliance division from the ground up to mitigate product-related risks. Led a cultural and procedural transformation by driving the adoption of Good Corporate Governance (GCG) principles across product operations, increasing transparency and accountability. Orchestrated a process overhaul by revamping 15+ SOPs, which successfully increased operational compliance by 30% and cut audit non-conformities by 25% in six months.

Successfully achieved a remarkable 30% increase in Active Feeder during Q4 2023, by identifying market gaps and deploying targeted customer acquisition strategies. Improved national user retention by 20% through data-driven insight into customer needs, enhancing satisfaction score by 15% (NPS). Surpassed monthly sales targets by 25% on average, through strategic partnership and localized campaign.

Led the adoption of a new, comprehensive solution to address critical user pain points, directly increasing customer satisfaction and revenue. Managed the successful transition to new product technology by training all stakeholders, which improved user adoption rates and cut support tickets by 50%. Drove a significant business turnaround by identifying and implementing solutions to user pain points, resulting in a 100% revenue increase in a single quarter (Q4 2022).

Managed an organization of 67 active member by implementing effective member retention strategies, fostering a positive work culture, and maintaining financial viability. Successfully increased the number of active members by 45% through a strategic overhaul of the organization working culture, resulting in a total active member of 92.1%. Received a final 360-degree work performance score of 3.58 out of 4.00, reflecting outstanding performance and leadership abilities.