gataro

I’m a customer service and operations professional with over seven years of experience creating exceptional customer experiences across tech, e-commerce, travel, and fitness industries. My career has spanned from supporting fast-growing startups to building customer service processes from the ground up.

At Highsnobiety, I established and managed the first customer service and commerce operations role, optimising workflows and using tools such as Oracle and Zendesk to streamline communication and efficiency. I’ve also supported global customer bases at Marley Spoon and Blacklane, developing a strong ability to resolve complex issues with empathy and clarity.

In addition to my customer service expertise, I bring a creative and community-driven mindset from my work as a yoga teacher, ride coach, and booking agent—roles that strengthened my communication, organisation, and client relationship skills.

I’m passionate about connecting people, improving systems, and delivering meaningful experiences. Open to remote or hybrid opportunities in customer service, operations, or community roles within the tech or Web3 space.