Results-driven and highly adaptable professional with over a decade of experience in fraud analysis, payments processing, customer service, financial operations, and administrative support. Proven ability to identify and mitigate risks, manage high-volume tasks, and deliver exceptional service in remote, corporate, and fast-paced environments. Demonstrates strong organizational skills, attention to detail, and proficiency in multitasking, making me effective in handling administrative, operational, and client-focused tasks virtually. Passionate about process improvement and committed to supporting business growth and operational excellence.
Experience: 9 years
Yearly salary: $20,000
Hourly rate: $20
Nationality: 🇵🇭 Philippines
Residency: 🇵🇭 Philippines
Experience
Fraud Analyst (Remote)
ConnectOS Philippines – Banxa (Cryptocurrency Industry) 2025 - 2025
Investigate and monitor suspicious transactions and activities to identify potential fraud. Utilize analytical tools to detect trends and anomalies in customer behavior. Work closely with compliance and payments teams to mitigate risks. Ensure accuracy in reporting and maintain confidentiality of sensitive information.
Payments and Fulfillment Specialist (Remote)
ConnectOS Philippines – Banxa, Mandaluyong City (Cryptocurrency Industry) 2024 - 2025
Processed cryptocurrency and fiat transactions with a focus on security, speed, and accuracy. Coordinated with cross-functional teams to ensure smooth customer experiences in digital asset services. Managed inquiries related to crypto payments, blockchain transactions, and order fulfillment.
CUSTOMER EXPERIENCE SPECIALIST
ConnectOS Philippines – Banxa, Mandaluyong City (Cryptocurrency Industry) 2023 - 2024
Managed customer inquiries via email and other channels, providing accurate information on products, services, and company policies. Resolved complaints and issues promptly through email communication, offering effective solutions to maintain customer satisfaction. Delivered personalized, professional assistance that reflected the brand’s values, voice, and culture.
Customer Service Representative II
TTEC Philippines, San Fernando, Pampanga 2020 - 2023
Handled inbound customer service calls, addressing inquiries and resolving issues efficiently. Maintained high satisfaction ratings through professional and empathetic communication.
Home-Based English Teacher
51Talk Philippines 2019 - 2020
Delivered engaging English lessons to international students online. Customized lessons based on student levels and needs.
Customer Associate
LBC Express Inc., Guiguinto, Bulacan 2016 - 2017
Assisted customers with remittances, parcels, and inquiries. Provided exceptional frontline service in a fast-paced environment.
Skills
crypto
customer-service
customer-support
finance
part-time
analyst
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