giftedmary20
Customer Support
My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation.
Experience: 4 years
Yearly salary: $10,000
Hourly rate: $10
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
Business Development Executive
Extreme Mutual Technique Limited 2023 - 2024
 Communicated directly with customers and partners to build strong business networks and relationships. Presenting the features and benefits of security systems with samples and brochures to clients, negotiating prices, and closing sales.
 Secretary (Voluntary)
Female in Africa Initiative Organization (NGO) 2021 - 2023
 Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness. Drafted agendas, recorded minutes and generated documents to facilitate meetings. Assisted in event planning and execution for the organization functions such as conferences, workshops, or social gatherings.
 Business Development Executive
Stanbic Ibtc Bank Plc 2021 - 2022
 Marketed bank services to clients for opening bank accounts. Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
 Article Writing
Fiverr 2019 - 2024
 Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach. Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content. Drove business success for clients by crafting persuasive copy designed to inform readers about products or services offered effectively.
 Customer Service Representative
Macd Universal Services Ltd 2019 - 2021
 Ensured timely and accurate movement of freight and information while providing exceptional customer service. Created content and posts on the company's social media platforms and managed responses from customers. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. Updated account information to maintain customer records. Utilized customer service software to manage interactions and track customer satisfaction.
 Graphic design - Canva
Freelancing 2019 - 2024
 Developed creative design for flyers, posters, business cards, logo and other print materials. Used Canva to create engaging email marketing template design that drove user engagement and increased online visibility. Utilized Canva, Microsoft Office Suite and other software to develop creative designs and videos. Created artwork for product packaging and promotional materials. Developed graphics and visual content for social media campaigns.
 Secretary
SKG Ventures Limited 2018 - 2019
 Organized files, and prepared documents for bidding contracts. Managed office supply inventory, and scheduled appointments for the senior executives. Prepared staff salaries using an excel spreadsheet. Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness. Drafted agendas, recorded minutes and generated documents to facilitate meetings. Provided clerical support to company employees by copying, typing, and filing documents.
 Business Development Executive
Brickwall Real Estate Company 2017 - 2018
 Identified and secured new business opportunities, resulting in a 25% increase in sales revenue within 6 months. Developed and maintained strategic relationships with key clients, partners, and stakeholders, leading to a 30% increase in referrals. Conducted market research and analyzed industry trends to inform business strategies and guide investment decisions. Collaborated with cross-functional teams to launch new projects, ensuring timely completion and exceeding sales targets.
 General Manager
Malvern Suite Hotel 2015 - 2017
 Supervised work at all levels. Developed and implemented a marketing strategy. Inspected facilities regularly and enforced strict compliance with health and safety standards in the hotel. Dealt with maintenance issues, and shortages in staff. Delivered a report to the CEO on a daily basis. Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth. Cultivated strong relationships with clients to ensure long-term patronage.
 Skills
admin
 customer-service
 data-entry
 email-marketing
 freelance
 graphic-designer
 sales
 virtual-assistant
 customer-support
 english