giovinazzo

 Results-driven Customer Experience (CX) and Operations Manager with a proven track record of driving operational excellence and enhancing customer satisfaction across diverse industries, including fitness, wellness, and hospitality. Leverages leadership skills to coach teams, build strong relationships, and optimize processes, consistently achieving improved performance metrics. Expertly utilizes CRM platforms and CX tools to enhance customer interactions and boost employee engagement while spearheading continuous improvement initiatives. Demonstrates a strong ability to manage multiple priorities, de-escalate complex situations, and guide teams through change in fast-paced environments. Leverages unique blend of technical acumen with a multilingual skill set and a global perspective gained from international roles in Europe and the United States.


Core Competencies

Leadership, Customer Success Strategy, Process Automation, Client Portfolio Management, Customer Experience (CX), Operations Management, Customer Onboarding Strategy, Strategic Optimization, Workflow Streamlining, Data Analysis, Performance Metrics, System Integration, Project Management, First Contact Resolution, Goal Setting, Cross-functional Collaboration, Training Program Development, Change Management, Platform Optimization, Knowledge Base Creation,