gkiplangat

Delivered exceptional customer support through phone, email, and chat, assisting with technical and operational inquiries. Managed and resolved a variety of technical issues related to IT systems, including email configurations, software installations, and basic network troubleshooting. Provided hands-on assistance for end-users with device and application setup, helping users navigate MS Office, Outlook, and other tools. Maintained consistent communication with customers to ensure issue resolution and customer satisfaction. Collaborated with the technical support team to resolve escalated issues in a timely and efficient manner.

Assisted in managing and maintaining the company’s IT infrastructure, including network configurations, system installations, and troubleshooting. Supported internal users with hardware, software, and network issues, escalating complex issues to senior technicians as necessary. Utilized Active Directory to create, manage, and delete user accounts, and assign appropriate permissions. Worked with system deployment tools such as SCCM to distribute software packages and updates across multiple workstations. Provided on-site and remote support for troubleshooting and resolving hardware and software issues with PCs and other end-user devices.