godshiba
Web3 Community Manager & Operations Specialist
Web3 community specialist with 5+ years of experience scaling communities for leading protocols including Eclipse Labs, Sei Network, and Pontem Labs. Proven track record of growing communities to 10,000+ members, increasing social engagement by 40%, and raising $35K in funding. Experienced in high-volume user support, structured escalation, content strategy, and cross-functional coordination between Product, Dev, and Marketing teams. Fluent in English (conversational level).
Experience: 5 years
Yearly salary: $0
Hourly rate: $0
Nationality: 🇺🇦 Ukraine
Residency: 🇺🇦 Ukraine
Experience
Customer Support / Telegram Moderator
Pontem Labs 2024 - 2025
Delivered real-time technical support in official Telegram channel (5,000+ members). Created user guides and infographics that reduced repetitive support tickets by 20%. Assisted users with product-related technical issues across Move-based products.
Community Support Lead
Bruh Bears 2023 - 2026
Scaled community from 0 to 10,000+ members through strategic growth campaigns and engagement programs. Handled 200+ daily user inquiries across Discord and Twitter, maintaining <15 min first-response time. Structured onboarding flow for new users, reducing drop-off by 25%. Increased Twitter engagement by 40% through content strategy, threads, and community activations.
Community & Content Intern
Sei Network 2023 - 2024
Created educational content simplifying complex L1 blockchain topics for onboarding users. Grew ambassador Twitter account to 1,500 followers in 3 months through viral thread strategy. Supported ecosystem user onboarding during Sei v2 testnet campaigns.
Skills
influencer-marketing
intern
nft
social-media
community-manager
english
russian
ukrainian