godyz19
Customer Service
My name is Chris, and I am 24 years old with a bachelor’s degree in Accounting. I am writing to apply for a Customer Service position and express my interest in joining your team.
I have two years of experience working as a Customer Service Representative in the Web3 industry. I spent one and a half year at UPTX and another six months at Binance, where I handled customer inquiries, resolved platform-related issues, and provided timely and professional support in a fast-paced environment. These experiences allowed me to develop strong communication skills, problem-solving abilities, and a solid understanding of cryptocurrency platforms.
With my accounting background, I am detail-oriented and comfortable handling transaction-related matters. I am eager to continue exploring the Web3 industry, where I can contribute my existing experience while learning new skills and expanding my knowledge.
I am motivated, adaptable, and passionate about delivering excellent customer service. I would welcome the opportunity to work together and contribute to your company’s success.
Thank you for your time and consideration. I look forward to hearing from you.
Sincerely,
Chris
Chris
Experience: 2 years
Yearly salary: $58,000
Hourly rate: $30
Nationality: 🇲🇾 Malaysia
Residency: 🇲🇾 Malaysia
Experience
Customer Support
Sam Media 2026 - 2026
-Responding to customers via chat, email and calls -Resolving billing or subscription issues -Escalating technical problems when needed -Maintaining customer satisfaction and retention
Customer Service
Binance 2025 - 2026
-Supported users of one of the world’s largest cryptocurrency exchanges, providing English-language support in a fast-paced, high-pressure environment. -Resolved complex customer issues involving KYC verification, account security, deposits, withdrawals, and trading-related inquiries. -Escalated technical and compliance-related cases to internal teams when required, ensuring timely resolution and customer satisfaction. -Maintained accuracy and professionalism while supporting customers across multiple regions and time zones. -Contributed to a positive customer experience by combining technical knowledge with strong communication and problem-solving skills.
Customer Service
Uptx 2024 - 2025
-Provided 24/7 remote customer support to a global user base via live chat and email, resolving inquiries related to account access, deposits, withdrawals, and platform functionality. -Handled a high daily ticket volume while meeting internal SLA and quality standards. -Investigated transaction-related issues by reviewing backend data, cash flows, and system logs to identify root causes and deliver effective solutions. -Followed strict data privacy, security, and compliance guidelines, ensuring protection of sensitive user and company information. -Delivered clear and professional responses using approved scripts while adapting communication to individual customer needs.
Skills
accounting
communication
customer-success
customer-support
english
chinese-mandarin
malaysian