gomba
Senior Representative Operations
I am a customer service representative with over 3 years of experience in customer engagement and community management. My expertise lies in handling user queries and ensuring a positive user experience. I am passionate about Web3 and decentralized communities, actively learning about DAOs and community incentives to enhance engagement within crypto ecosystems.
Experience: 3 years
Yearly salary: $70,000
Hourly rate: $30
Nationality: 🇮🇳 India
Residency: 🇮🇳 India
Experience
Sr. Representative Operations
Webhelp 2024 - 2024
Provided customer support, resolved inquiries, and ensured service met KPIs. Assessed needs and used resources to deliver effective solutions, including financial services.
Process Associate
TCS 2023 - 2024
Provided personalized financial advice, assisted with transactions, and ensured regulatory compliance. Built strong client relationships by assessing needs and recommending suitable banking products.
Sr. Representative Operations
Concentrix 2022 - 2023
Handled escalated customer issues, ensured final resolution, and coordinated with vendors for timely service delivery. Maintained quality standards in customer support.
Representative Operations
Concentrix 2021 - 2022
Provided customer support, resolved inquiries, and ensured service met KPIs. Assessed needs and used resources to deliver effective solutions.
Skills
blockchain
communication
community-manager
discord
full-time
marketing-communication
microsoft
nft
part-time
quality-assurance
user acquisition
customer-support
english
french
german
hindi
hungarian