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Handled daily scheduling tasks and provided administrative support. Responded to emails and other correspondence to facilitate communication and enhance business processes. Booked airfare, hotel, and ground transportation to facilitate office travel. Created and maintained detailed administrative processes and procedures to drive efficiency. Recorded and tracked operational expenses to identify and eliminate wasteful spending.

Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences. Provided suggestions and recommendations for activities to keep tourists entertained after tour hours. Carried out an awareness campaign about nature and biodiversity conservation to promote the visibility of the brand. Ushered in and introduced military officers to the first-ever Nigerian Army-owned zoo. Educated elementary and secondary school students about environmental protection. Plan and organize tours by determining routes and selecting sights and landmarks to visit. Maintained accurate records of tour members and managed customer paperwork for organizational maintenance. Utilized effective communication and problem-solving skills to quickly resolve customer issues.