gregg

Positioned Neon Labs as the go-to voice on Layer-1/Layer-2 composability by co-authoring white papers on Solana-EVM interoperability - fueling sustained inbound partnership requests. [https://neonevm.org/docs/Solana_Native.pdf] [https://neonevm.org/Composability_White_Paper.pdf]  Headlined Solana Crossroads and other events, enabling increased product adoption and accelerating ecosystem integration  Generated 10+ new commercial leads by structuring and optimizing the product’s business development pipeline, prioritizing feedback from exchanges and infrastructure partners.  Built and mentored an analyst team; focused on product workflow optimization, resulting in more predictable delivery cycles and improved alignment across engineering and product teams.  Served as information architect, mapping complex on-chain data flows into clear, reusable models adopted company-wide.

 Product-managed a multi-chain transactional-analytics engine that shrank compliance review time 25 % and lifted client engagement 30 %.  Integrated Bitcoin, Ethereum & Solana data sets into a single risk-scoring model, positioning Lukka as a full-stack compliance provider.  Partnered with sales on pre-sale workshops, producing solution briefs that helped close Tier-1 bank pilots.

 Shipped a customer-behavior analytics platform (Python + Tableau) adopted by 200+ stakeholders, driving a 20 % CSAT uptick.  Cut report lead-time 70 % by deploying enterprise-wide BI dashboards and a governed data warehouse.  Unified disparate data sources, boosting data quality and decision speed across product, CX and finance teams.

Saved a multi-million-dollar contract by leading a 1.5-year escalation with C-suite and client leadership.  Lifted Net Promoter Score 15 pts across flagship products via a global CX programme and predictive-churn model.  Orchestrated multiple high-level customer engagement sessions, fostering cross-functional collaboration and improving customer feedback loops.  Reduced customer churn 10 % by instituting a closed-loop feedback system and quarterly customer advisory boards.

 Guided technical support teams through complex issue resolution processes, enhancing cooperation between technical teams and external stakeholders.  Reduced engineering team resource needs by 40% through process optimization and automation during system upgrades.