hamzag
Enhanced Due Diligence And Kyc Analyst
Results-driven Customer Success and Business Development Specialist with over 3 years of experience in the SaaS industry, recently expanding expertise as an Enhanced Due Diligence Analyst. A strong communicator, adept problem solver, and collaborative team player committed to driving business growth and customer satisfaction. Skilled in relationship management and customer success, and currently seeking a new challenge to leverage expertise in a dynamic and growth-focused environment.
Experience: 3 years
Yearly salary: $40,000
Hourly rate: $10
Nationality: 🌏 Remote
Residency: 🇹🇳 Tunisia
Experience
Business Development Specialist
Inrits 2023 - 2024
Identified and pursued new business opportunities through multi-channel prospecting, resulting in a stronger sales pipeline and higher conversion rates. Provided ongoing support and guidance to clients post-sale, ensuring successful onboarding, driving a 15% improvement in customer retention and minimizing churn. Analyzed client needs and collaborated with the product team to align software solutions, improving customer adoption and satisfaction.
Business Development Specialist
Moneycore 2022 - 2023
Proactively sought new business opportunities in the market, expanding territory coverage by 20%. Delivered quality customer service, enhancing customer loyalty and retention. Prepared and delivered compelling sales presentations and demos, leading to higher engagement and improved close rates.
Customer Service Representative
Transcom (PayPal dept) 2020 - 2022
Provided superior customer service by responding to inquiries via phone, chat, and email, achieving a 30% increase in customer satisfaction ratings. Identified, assessed, and resolved customer complaints in an efficient and timely manner, reducing resolution time by 20%. Trained new hires on PayPal specifications and daily tasks, leading to improved onboarding efficiency.
Skills
account-manager
business-development
customer-success
customer-support
project-manager
kyc
english
arabic
french