haninh

Managed daily communication with customers via phone, email, and chat, ensuring high satisfaction and timely issue resolution. Built strong client relationships by understanding customer needs and delivering clear, solution-focused support. Handled complaints and objections professionally, maintaining customer trust and long-term engagement. Collaborated with internal teams to escalate and resolve complex cases efficiently. Collected and communicated customer feedback to support service improvements and enhance overall customer experience.

Create, organize, and implement learning activities for students, using cooperative learning strategies (pair/ group work), and the use of technology. Conduct parent teacher meetings to update progress of student academic and behavioral level.

Selected participant in a 5-week startup accelerator focused on business fundamentals. 2nd Place Team Winner in an innovation hackathon (Agriculture track). Gained exposure to idea validation, teamwork, and basic business building principles.