hardcool

Deliver superior service and maximize customer satisfaction. Respond efficiently and accurately to customer complaints. Regularly review product quality and research new vendors. Appraise staff performance and provide feedback to improve productivity. Ensure compliance with sanitation and safety regulations. Create detailed reports on weekly, monthly and annual revenues and expenses.

Check-in/Check-out hotel guests. Process all payments according to established hotel requirements. Provide information and assistance to all guests and vendors. Prepare all necessary reports during each shift for the management team.

Responsible for all catering, group sales and the business center's activities in the hotel, from booking events to their execution. Prepare departmental budget and forecasts. Conduct periodic departmental audits to ensure adherence to core standards. Handle customer queries and complaints.

Support the Restaurant Management team to achieve business objectives. Lead the team on the floor during busy shifts. Train Juniors. Provide exceptional service and exceed guest's expectation.