heyadam
Community Manager
Experienced Community Manager who scaled and managed a 2,100+ member Web3/crypto Discord community with a team of 5 moderators, achieving a 98% response rate. Implemented moderation workflows that boosted daily activity by 25% and reduced repeat inquiries by 15%.
Handled 50–70 support tickets weekly, assisting users with Web3 tools, wallets, and exchanges. Delivered community feedback that shaped 3 major platform updates and engagement campaigns, increasing retention by 20%.
Experience: 5 years
Yearly salary: $40,000
Hourly rate: $20
Nationality: 🇺🇸 United States
Residency: 🇺🇸 United States
Experience
Community Manager
KCEX 2025 - 2025
• Managed and grew a Discord community to 2,100+ active members, ensuring high engagement through structured moderation and support workflows. • Resolved 50+ customer inquiries per week by directing users to resources or live chat, improving response efficiency and customer satisfaction. • Led a team of 5 moderators to maintain a 24/7 high-quality user experience, aligning with KPI targets. • •Collected and reported community feedback to leadership, contributing to platform improvements and user engagement strategies.
Community Manager
SEO Content AI 2023 - 2025
• Optimized Communication channels to scale our user base to 5,000+ members. • Developed and launched AI-powered SEO explainer videos, increasing user onboarding success by 30% and improving engagement with existing clients. • •Collaborated with Web Development and Project Management teams to launch an Affiliate Program, resulting in a 25% increase in revenue and expanding brand reach by 40% through partner referrals.
Skills
digital-marketing
discord
quantitative-trader
community-manager
english