heyser

Led operations for a distributed team (10+ contributors across 6 countries). Coordinated cross-functional work between product, engineering and business teams. Managed project workflows, timelines, and task prioritization. Oversaw partnerships, integrations and external vendors. Organized participation in international events and ecosystem activities. Increased operational efficiency by ~30% through workflow optimization. Successfully delivered multiple integrations and cross-team initiatives. Launched legal entities in Estonia and Spain to support global operations.

Managed end-to-end business operations including projects across sales, marketing, and customer experience. Built internal processes, reporting systems and CRM workflows. Led a team of 15 employees and coordinated execution across functions. Built company from scratch to stable operations. Achieved consistent 35–65% YoY revenue growth. Improved customer retention by ~25% through process improvements.

Managed team of 8–10 and coordinated full sales pipeline execution. Implemented CRM systems, onboarding processes and KPI tracking. Standardized workflows and reporting. Increased sales by 45% in 12 months. Reduced onboarding time by 40%. Consistently delivered against targets.

Managed full sales cycle and client communication. Maintained CRM pipelines and documentation. Achieved 110–160% of targets consistently. Closed 25+ major clients. Reduced sales cycle by ~20%.

Managed client acquisition and relationship lifecycle. Improved conversion rate by 35%. Recognized as top performer.