hotdaus

- Monitored day to day OTD and service levels for 200-250 managed customers, escalating exceptions and coordinating recovery to meet planned dates. - Produced weekly backlog & issue logs and aligned with Ops & CS on expedite priorities during Payday & double date campaigns to maintain continuity - Analyzed shipment & inquiry patterns to identify demand spikes and inform capacity/route planning with internal teams. - Conducted 40-70 seller visits/quarter to capture requirements and special handling needs (COO/certifications), feeding inputs to operations. - Gathered customer feedback (survey) and translated into process improvement actions to raise responsiveness and reliability. - Supported ERP related rollouts by documenting order to delivery workflows and cross training teammates on new processes

- Tracked 75-100 client accounts and analyzed 1,000-3,000 packages/month to flag lead time risks, missed scans, and OTD exceptions for action. - Coordinated with domestic air freight partners (Ninja, JNE, J&T, etc.) to expedite and improve supplier performance when deviations occur. - Consolidated weekly metrics into operational reports to inform planning and network routing decisions across internal teams.

- Implement market expansion strategies by visiting potential customers and create daily, weekly, and monthly reports related to the outcomes of visits to potential customers to enable evaluation of the visit results. • Analyze demand trends and market needs to identify sales opportunities. • Propose and implement strategies for approaching potential customers and build good relationships with new customers through customer visits. • Evaluate strategies for approaching potential customers to determine effective and efficient methods and also ensure potential customers place their first and subsequent orders. • Provide updates on ship schedules and the latest service-related information to customers. • Analyze customer needs and provide information, solutions, and alternative products that meet their requirements. • Foster good relationships with customers to increase the customer satisfaction index and encourage repeated orders. • Propose and implement entertainment programs aimed at retaining existing customers. • Prepare documents for the arrival, loading/unloading, and departure of ships. • Monitor container movements or status changes in the program to align with field conditions. • Create daily reports on container availability at the branch based on container status and the number of days in each status. • Create daily reports on the number of container sales/empty container pickups and also coordinating the handling of the stuffing and stripping processes. • Collaborate with Customer Service, Vendors, Operations, and Finance to maintain excellent business processes and provide excellent service to customers. • Ensure sales targets and market share are achieved. • Create periodic performance reports as stipulated.

Responsible for managing recruitment processes, employee relations, and administrative functions, ensuring efficient operations and a positive work environment

managed daily operations, including overseeing inventory, ensuring food quality, handling cash flow, and implementing marketing strategies that increased customer engagement and brand visibility