hughrichar
Customer Support / Success
Crypto Native professional proficient in Customer Support/ Success, Compliance, Audit and Technical Analysis/Advisory.
Experience: 3 years
Yearly salary: $60,000
Hourly rate: $0
Nationality: 🇳🇿 New Zealand
Residency: 🇳🇿 New Zealand
Experience
Self-Service Analyst (ATM, Operations Analyst)
Westpac Banking Corporation 2022 - 2023
Managed and deployed fraud prevention solutions across Westpac’s ATM network, led end-to-end project management for ATM installations and removals, and oversaw the strategic management of Westpac NZ’s ATM network. Led fault investigations and performance tuning across ATM systems.
Levy Assessor
ACC (Accident Compensation Corporation) 2021 - 2022
Conducted in-depth investigations into customer conduct and billing, identifying fraud and non-compliance. Reviewed financial data and clinical histories to assess compliance. Delivered a customer-centric approach when engaging with businesses.
Talent Acquisition Specialist
Chartered Accountants Australia and New Zealand (CA ANZ) 2020 - 2021
Optimised in-house recruiting for CA ANZ and managed delivery of a new university student graduate program.
Member Support Representative
Chartered Accountants Australia and New Zealand (CA ANZ) 2018 - 2020
Improved customer satisfaction through resolution of member and student conflicts.
Skills
compliance
security
customer-support
english