Top 1% in TryHackMe, award-winning, and tech-savvy professional with comprehensive experience in implementing ethical hacking, cyber security, and risk management practices. Proficient in monitoring and verifying availability of networks, hardware/software, and server resources while managing system administration/communication. Expert in conducting best-in-class information configuration, security auditing, network modeling, and risk assessment in compliance with standard procedures. Instrumental in planning, designing, developing, and validating resilient cyber solutions. Deft at identifying and mitigating threats/vulnerabilities as well as monitoring/maintaining security controls. Capable of providing support for developing long-term infrastructure and cyber security strategies. Adept at reviewing system/application logs and analyzing resource consumption/network access. Able to obtain security clearance at secret or higher.
Experience: 2 years
Yearly salary: $50,000
Hourly rate: $25
Nationality: 🇺🇸 United States
Residency: 🇺🇸 United States
Experience
IT Technician
AdventHealth 2024 - 2024
Ensuring that the clients’ vital systems remain operational, protected, and swiftly recoverable during the time of disasters, cyber-attacks, or any disruptive events. Perform incident triage and maintain ownership until resolved or escalated for further research. Strengthened client relationships through responsive communication and support. Authored comprehensive technical documentation for testing, migration workflows, and template standardization to improve usability.
Technical Support Expert level 1
Kaseya 2024 - 2024
Ensuring that the clients’ vital systems remain operational, protected, and swiftly recoverable during the time of disasters, cyber-attacks, or any disruptive events. Perform incident triage and maintain ownership until resolved or escalated for further research. Build ongoing relationships with customers. Answer incoming support inquiries via various channels (Chat, phone, email, etc.). Continuously maintain ticket backlog, recording support activities in our Help Desk ticketing system and follow up within customer Service Level Agreement targets. Continuously train on new and upcoming Kaseya products to ensure the highest level of technical support. Assist in interdepartmental projects to ensure target deliverables are met.
Cyber Security Analyst
Argos-AI 2020 - 2023
Optimize data security and mitigate potential threats by uncovering/patching network vulnerabilities. Oversee and execute all facets of accounts administration within time constraints for ensuring seamless workflow. Perform asset management and maintain inventory of information through implementation of best-in-class industry practices. Install, upgrade, and replace network hubs, routers, and switches to improve network performance. Identify critical requirements for ensuring IT security and recommend high-impact solutions.
Web Developer
Coventry 2016 - 2019
Designed desktop and mobile website as well as mail form while meeting/exceeding standard expectations. Created, formatted, and updated data in spreadsheets for ensuring smooth flow of web development operations. Set up a server for the website to ensure host on (GoDaddy) as well as edited error codes pointing at the respective page. Designed and created a robust API for introducing business email sending functionality.
Skills
analyst
customer-support
technical-writer
security