hugofrancois

Customer Agent In Crypto Industry

"Fintech professional specialized in customer success, with hands-on experience in KYC/AML compliance, risk, fraud, and crypto operations, and CRM optimization at Coinhouse.

Passionate about leveraging technology and collaboration to mitigate risks and enhance user trust.

Previously, I’ve worn many hats—from video editing to team management—proving my ability to adapt and solve problems creatively. Now, I’m eager to bring my compliance expertise, analytical skills, and customer-focused approach to a forward-thinking team in fintech or regulated industries."

Experience: 1 year

Yearly salary: $62,000

Hourly rate: $40

Nationality: 🇫🇷 France

Residency: 🇫🇷 France

Experience

Customer success

Paris & Hybrid

2024 - 2025

Optimized customer service processes by effectively using Zendesk, Gorgias, Shopify, Slack, and other tools to manage and resolve requests. Analyzed data to identify recurring issues and propose improvements for customer satisfaction. Monitored ticket management on platforms to ensure compliance with service-level agreements (SLAs) and exceed customer expectations.