huzaifa77
Customer Support & Technical Analyst
Customer Support & Technical Analyst with over 5 years of experience under the same organization, growing from international voice process support to technical market analysis. Skilled at handling high-volume queues (400-900+ calls/day), guiding customers through KYC & dispute resolution, and maintaining top CSAT scores. Internally promoted to market analyst role, demonstrating trust and ability to manage company funds, conduct market analysis, and implement disciplined risk management. Seeking a high growth role in an international BPO or Fintech process with opportunity for performance incentives and career progression. Fully equipped for remote work with high-speed internet and a reliable workstation, flexible for UK/US time zones.
Experience: 5 years
Yearly salary: $28,000
Hourly rate: $15
Nationality: 🇮🇳 India
Residency: 🇮🇳 India
Experience
Cryptocurrency Mining Operation
Self 2020 - 2022
Built and managed a 50+ GPU mining rig as a solo entrepreneur, optimizing hardware performance and energy efficiency. Researched market trends to maximize profitability, demonstrating self-driven initiative and technical problem-solving.
Customer Support Executive Technical Support Analyst
Red Orbit Solution & Blue Flame IE Services 2020 - 2025
Started in international voice process (UK fintech support), handling KYC verification, selfie/video checks, and transaction disputes for multiple UK-based fintech clients through third-party BPO process. Handled 400+ calls per day on average (spiking to 900+ on peak days) while maintaining 95%+ CSAT and 98% SLA adherence. Acted as escalation point when colleagues faced difficulties in guiding customers — resulting in higher KYC completion rates for the team. Stayed for extended hours during high-call-volume days to clear queues, demonstrating commitment to process goals. Advanced internally and joined Blue Flame IE Services as Technical Support Analyst, taking on higher responsibility. Conducted market analysis on indices (NQ), gold (XAUUSD), and crypto (BTC), generating trade signals and reports for internal use and clients. Managed company funds with strict risk management, monitored live trades, and optimized strategies to reduce drawdowns.
Customer Support Executive
Zairo International Pvt. Ltd. 2019 - 2020
Engaged with clients across Italy, Greece, and Croatia for premium digital subscription services. Consistently achieved conversion targets through persuasive communication and consultative selling.
Payroll & Compliance Assistant
Inyati Footwears Limited 2018 - 2019
Administered PF and ESI compliance processes, ensuring timely submissions and adherence to labor laws.
Export Operations Coordinator
Rahman Industries Limited 2017 - 2018
Managed export documentation, packaging quality, and shipment compliance for international clients.
Skills
crypto
trader
customer-support
english