hypebunny

Ran Twitter and Instagram socials for the Hunnys NFT Community. Organized and ran multiple community events in both discord and twitter. Organized, Promoted, and ran a 2 month event called Seasons Showdown. Checked in with teams on discord daily to update status, pitch ideas, let know any potential problems. Monitored discord, posted events, answered questions, and banned spam users. Highlighted new features in posts or graphics on the site. Created celebrity look-alikes using Hunnys Customizations. Analyzed metrics and adapted based on engagement. I am still active in this community although it is just on a voluntary level currently.

Update, validate, monitor and troubleshoot issues for over 15 different Quest Applications. Support applications spanning multiple environments on over 800 servers & databases. Trusted with access to servers containing PII and PHI and credit cards. Promoted to Senior 2 years after showing exceptional knowledge of various products and great leadership. Create and maintain documentation, flowcharts, and wiki entries for the various products. Triage, Resolve or escalate issues through tickets, phone calls, emails, and Microsoft teams. Successfully deployed thousands of product releases, updates and patches across multiple applications. Called in during critical business situations as well as point of contact while supervisor is out of office. Critical resource during the migration of datacenters housing all our production applications. Achieved exceptional marks in yearly reviews every year since moving into current position. Trained new employees and offshore resources for all multiple products. Communicate and collaborate with various teams including Development, QA, helpdesks, Offshore teams, PMs, and external customers. In monthly rotation as 24 on-call resource.

Supported the Care360 EHR desktop and mobile applications by resolving or escalating support issues. Worked directly with Development and Application Support teams to investigate and research issues. Educated clients about Stage 1 & 2 Meaningful Use Metrics and how they interact with the Care360 EHR. Worked with multiple systems and environments to monitor the routing of documents, results, and patients. Helped implement and train our support team for multiple product releases and new products. Represented support and the customers in meetings for enhancements, patches, and new product releases. Created Wiki documentation and training materials for multiple projects, including the implementation of Electronic Prescribing of Controlled Substances for the state of NY.

Promoted to Supervisor based on performance. Recipient of 2010 Outstanding Customer Service Award. Work directly with customers and technicians to resolve issues and provide technical support for multiple platforms: internet, television and phone service. Made decisions on when to dispatch technicians to customer's residences. Developed troubleshooting steps which improved issue resolution process. Coach new hires one-on-one and in multiple training classes.