iana93

Crypto Sphere | Customer Service Specialist And Supervisor [Remote]

  • Grew from a Support Specialist/Translator to the Supervisor of the Support Department. 
  • Communicating and helping customers through various channels such as email, Telegram, Intercom, Discord, exchange platform, etc, reaching a combined audience of over 500,000 users.
  • Actively engaged in research for continuous process improvements in department and company.
  • Conducting training and testing for the Support Department.

I've been involved in the cryptocurrency space for a total of 4 years. My journey began in October 2019 when I started working remotely for a company in this field. Initially, I focused on translations, from Korean to English and Russian. Concurrently, I provided support to the Korean and English community in a project associated with stablecoins.
Soon after, I extended my role to assist clients across Korean, English, and Japanese languages on a crypto exchange. Additionally, I engaged in supporting the Japanese community, particularly in projects related to digital cities, citizenship, and land acquisition.
During the NFT boom from 2020 to 2021, the company ventured into several NFT-related projects and the Web3 Gaming Metaverse. I played a crucial role in these projects, primarily offering translations or aiding customer support. Eventually, I progressed to become one of the heads of the Support department.
In parallel, I actively participated in various IDOs, explored farming and staking, and occasionally dealt with buying and selling NFTs. I gained valuable experience securing Whitelist positions through diverse activities. To this day, I remain deeply passionate about this field and continue my active involvement.

Feel free to reach out to me at any time. I'm more than willing to participate in an interview if my qualifications align with the position. Thank you, and I hope you have a wonderful day!


Experience: 3 years

Yearly salary: $45,000

Hourly rate: $20

Nationality: 🌏 Remote

Residency: 🇰🇷 South Korea

Experience:

Period Title Company
2019 - 2022 Customer Service Specialist and Supervisor [Remote] Crypto sphere

Skills:

crypto
customer-support
defi
discord
english
korean
russian