ibrahimm

Accountable for procurement, contracts, facilities and general services across head office and 10+ branches, reporting into the Administration Department. Procurement and vendor negotiation: Rebuilt the supplier base for office consumables and services, running competitive tenders and reopening terms with incumbents. Office-supply spend fell 25%, with a share of volume moved to local vendors to shorten lead times and reduce currency exposure. Contract and SLA management: Negotiated service level agreements covering maintenance, cleaning, security and facilities support, securing 18% cost savings without loosening service standards. Disciplined about holding vendors to written SLA terms rather than informal understanding. Process and cost optimization: Redesigned administrative workflows and procurement routing end to end, reducing operational costs 22% and administrative downtime 15%. Crisis management: Directed the recovery effort after the 2020 Beirut port explosion damaged the head office. Coordinated with IT, facilities and external contractors to salvage critical records and restore IT continuity and essential services within 72 hours, with much of the building still inaccessible. Project management: Delivered a $500K+ branch renovation covering facade, IT infrastructure and workstation ergonomics. Ran the schedule and budget in Microsoft Project and closed roughly 10% under forecast. Cross-departmental coordination: Acted as the working link between administration, finance, IT and branch management, aligning office activity with the bank's operating plan and lifting cross-departmental coordination measures by 30%. Risk, safety and compliance: Procured and deployed counterfeit-currency detection equipment, cutting fraud-related losses 40%. Rolled out IOSH-aligned safety training that reduced workplace incidents 30% over two years, and maintained full compliance in asset management and health and safety reporting.

Market analysis: Spent the first months in the field rather than behind a desk, visiting retail outlets to record competitor pricing, shelf position and promotional activity. Translated those observations into a pricing and placement plan that grew market share 15% within the year. Distributor coordination: Worked directly with distributors to clear supply bottlenecks, improving on-shelf product availability 20%.

Led procurement and warehouse operations for a distribution business operating across 15 regional distribution centers. Supplier negotiation and cost control: Renegotiated supply agreements and consolidated fragmented purchasing across the network, cutting total supply chain cost 18% annually. Tenacious in preparation: every negotiation opened with landed-cost data the supplier had not expected. Logistics and distribution: Overhauled the distribution model across 15 regional centers, reducing delivery times 25% and reaching 99% on-time delivery. Inventory management: Introduced just-in-time replenishment, releasing warehouse space and reducing stockouts 20%. International trade: Managed letters of credit, shipping documentation and customs clearance for inbound consignments, reducing trade and financial risk exposure 15% and avoiding recurring clearance delays. Cross-functional collaboration: Partnered with finance and production to align purchasing volumes with demand forecasts, improving delivery accuracy and working capital planning.