ibral

Logged issues in CRM for seamless follow-up and tracking. Collaborated with teams to resolve recurring issues and improve processes. Troubleshot technical issues and provided efficient solutions to enhance satisfaction. Educated customers on self-service tools, empowering independent issue resolution. Successfully resolved high-volume client tickets, including priority cases for large accounts. Delivered exceptional clients support via phone, email, and chat, ensuring positive customer experiences.

Collaborated with teams to achieve and ensured timely and effective resolution of customer concerns. Delivered exceptional customer service through inbound and outbound calls, resolving issues efficiently. Provided user-focused solutions across voice and non-voice channels, ensuring high-quality interactions. Gathered user feedback and communicated insights to management for continuous service improvement.

Conducted market research and analysis. Constructed efficient growth pipelines and funnels. Monitored market trends and analyzed competitors. Assisted in identifying and closing strong partnerships. Researched novel protocol mechanisms and opportunities.