icexo

I am a technology professional with over six years of experience in technical support across SaaS environments. He has a proven track record of diagnosing and resolving complex IT issues, managing SQL databases, and supporting cloud-based applications to ensure seamless user experiences. With strong problem-solving skills and a customer-focused mindset, he consistently meets SLA targets while driving service excellence. Michael is now advancing into DevOps, developing skills in Linux, automation, and cloud platforms to contribute to scalable, efficient IT operations.