ilham009
Customer Support
Nama saya M Fajar Ilham Siddik, saya berusia 25 tahun, saya memiliki pengalaman di bidang dukungan IT selama 3 tahun dan sebagai dukungan pelanggan selama 2 tahun.
Experience: 4 years
Yearly salary: $20,000
Hourly rate: $15
Nationality: 🇮🇩 Indonesia
Residency: 🇮🇩 Indonesia
Experience
Costumer support It
PT.MEDIA ANTAR NUSA 2022 - 2023
receive, record, diagnose, and resolve technical issues or questions from users (customers/employees) through various channels (telephone, email, chat) by providing direct solutions (Level 1) or escalating them to a team of experts (Level 2/3), as well as documenting all interactions for future service reports and improvements.
IT support
PT GARINDI TECHNO MANDIRI 2018 - 2022
provide technical support to ensure the company's information technology (IT) infrastructure runs smoothly, including handling hardware, software, and network issues, as well as assisting users (employees/customers) with installation, maintenance, data security, and general troubleshooting such as internet or printer connections.
Skills
customer-support
english
indonesian