illyking009

1.Customer Service & Front Desk Management *Greet clients warmly and ensure they feel welcome upon arrival *Answer phone calls and respond to client inquiries about services, pricing, and appointments *Schedule, confirm, and manage appointments using booking software *Handle walk-ins and assist with rescheduling or cancellations *Address client concerns and escalate issues when necessary 2.Appointment & Scheduling Management *Maintain an organized appointment calendar for stylists and other staff *Optimize scheduling to minimize gaps and maximize efficiency *Remind clients of upcoming appointments via calls, emails, or text messages *Manage waitlists and ensure smooth client flow in the salon 3.Payment & Sales Handling *Process payments (cash, credit/debit cards, gift cards) and issue receipts *Handle refunds, discounts, and promotional offers when applicable *Upsell salon products and services (e.g., hair treatments, styling products) 4.Inventory & Retail Support *Track and restock salon products for retail and professional use *Manage inventory levels and inform management about low-stock items *Set up product displays and promotions at the front desk 5.Administrative Duties *Maintain client records, preferences, and service history *Keep the reception and waiting area clean, organized, and welcoming *Communicate effectively with stylists, assistants, and management *Assist in marketing efforts (social media, loyalty programs, referral bonuses)