ilyagyaru

Process Management: Coordinated workflow in high-pressure environments (20+ patients per shift). Optimized medical procedure logistics, reducing patient wait times by 15%. Communication & Empathy: Explained complex medical procedures in simple terms (analogous to onboarding in crypto projects). Conflict resolution and handling objections (a valuable skill for customer support). Adaptability: Quickly mastered new protocols and tools (a critical skill for Web3). Why is my medical experience valuable for Web3? Decision-making in uncertainty: In medicine, decisions are made quickly with limited data—this is a key skill for Web3 startups. Empathy & user-centric approach: The ability to listen and understand patient concerns = the ability to identify real user needs in crypto products. Working with documentation: Experience in maintaining medical records → skill in structuring data and analyzing project documentation.

Increased customer loyalty by implementing a personalized approach and scripts for the team. Optimized communication processes. Participated in 10+ training sessions, improving service quality and reducing complaints. Analyzed user feedback and suggested 10+ product improvements.

Collaboration with a startup on TON. Contributed to the development of the token's economic model: distribution calculations, staking mechanics, and rewards system. Proposed 5+ concepts for token integration into the project's ecosystem (gamification, user loyalty). Analyzed the TON project market to identify unique product positioning. Created documentation for the team explaining key aspects of tokenomics and associated risks. Engaged in investor outreach.