Web3 community and marketing professional with experience across community management customer support digital marketing and content strategy in fintech and crypto environments I have worked on building and managing engaged online communities improving user experience through responsive support and contributing to growth through educational and strategic content
My experience spans roles in community education customer care and content marketing where I focus on simplifying complex Web3 and fintech products into clear engaging and user friendly communication I have supported onboarding engagement campaigns and product adoption while working closely with teams to align messaging with growth and product goals
I am currently looking for opportunities in Web3 community management content marketing growth and ecosystem development where I can contribute to user growth engagement and long term community building in innovative decentralized projects
Experience: 3 years
Yearly salary: $16,000
Hourly rate: $40
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
Educational content lead
Sentz app 2025 - 2026
Educational Content Lead – Sentz (Responsibilities & Contributions) Developed clear and structured educational content to simplify Sentz product understanding for users and community members Created onboarding materials, guides, and explainer content that improved user awareness and product adoption Translated complex Web3 and financial concepts into simple, engaging learning content for non-technical audiences Produced educational posts including threads, FAQs, and community updates to support continuous learning Supported community education initiatives by engaging users and addressing product-related questions Collaborated with internal teams to align educational messaging with product updates and ecosystem growth Identified knowledge gaps within the community and created targeted content to improve understanding and engagement Contributed to improving user experience by making the platform easier to navigate through education-driven content Helped strengthen Sentz positioning through consistent educational storytelling and awareness content
Digital marketing strategies and sales
Grovny 2025 - 2026
Digital Marketing Strategy & Sales – Grovyn (Responsibilities) Developed and executed digital marketing strategies to drive brand awareness, lead generation, and customer acquisition Planned and managed online campaigns across social media, content marketing, and performance channels Identified target audiences and created data-driven strategies to improve engagement and conversion rates Supported sales processes by generating qualified leads through digital outreach and marketing funnels Collaborated with the sales team to convert leads into clients through structured follow-ups and communication strategies Analyzed campaign performance metrics and optimized strategies to improve ROI and reduce acquisition costs Created marketing content and messaging aligned with brand positioning and business goals Assisted in building sales pipelines through outreach strategies, CRM tracking, and customer engagement efforts Conducted market research to understand industry trends, competitors, and customer behavior Contributed to revenue growth by aligning marketing efforts with sales objectives and client needs
Content marketing specialist
Aneero 2025 - 2026
Content Marketing Specialist – Aneero (Responsibilities) Developed and executed content marketing strategies aligned with brand and growth objectives Created high-quality content across multiple channels including blogs, social media, newsletters, and website pages Managed content calendars to ensure consistent publishing and campaign execution across platforms Transformed complex product and startup ideas into simple, engaging, and audience-friendly content Produced short-form and long-form content including threads, articles, storytelling posts, and promotional copy Collaborated with founders and teams to shape messaging, tone of voice, and content direction Conducted research on industry trends, audience behavior, and competitors to improve content effectiveness Supported lead generation and brand awareness through strategic content distribution Optimized content based on engagement metrics such as reach, clicks, and audience interaction Maintained consistency in brand voice across all digital touchpoints
Community management and customer care specialist
Hitchpay 2025 - 2026
Community Management & Customer Care Specialist – HitchPay (Responsibilities) Managed and engaged the HitchPay user community across digital platforms, ensuring active participation and strong user relationships Provided customer support by responding to inquiries, resolving issues, and guiding users through platform features and transactions Assisted users with onboarding, wallet setup, and navigation of the HitchPay ecosystem to improve user experience Handled complaint resolution and escalations in a timely and professional manner to maintain user trust and satisfaction Collected user feedback and communicated insights to the product and operations teams for platform improvement Supported community growth initiatives through engagement campaigns, updates, and educational communication Ensured clear and consistent communication between users and the support team across multiple channels Helped improve customer retention by delivering responsive, solution-focused support and follow-up communication Monitored community sentiment and flagged recurring issues to improve service quality and reduce friction points Contributed to building a positive and trustworthy brand experience within the HitchPay ecosystem
Skills
community-manager
content-marketing
customer-service
digital-marketing
education
sales
social-media
customer-support