iraaa
Customer Service Supervisor
Possess excellent communication skills to establish positive interactions with customers
Strong teamwork abilities to maintain a harmonious work environment with colleagues. Exceptional resilience unde r pressure
German A2 proficiency and IELTS 7.0 English speaking fluency, enabling effective communication in international set tings. Deep understanding of foreign cultures, possessing an international perspective and adaptability
Extensive overseas residency experience, capable of thriving in multicultural environments
Foundational knowledge of Web3, seasoned crypto enthusiast
Growing up on the front lines of complex business and capital dynamics taught me what textbooks never could: how power, incentives, and risk actually operate in the real world. This unconventional apprenticeship cultivated my sharp intuition for cross-border execution, regulatory mechanics, and emerging market opportunities
Strong teamwork abilities to maintain a harmonious work environment with colleagues. Exceptional resilience unde r pressure
German A2 proficiency and IELTS 7.0 English speaking fluency, enabling effective communication in international set tings. Deep understanding of foreign cultures, possessing an international perspective and adaptability
Extensive overseas residency experience, capable of thriving in multicultural environments
Foundational knowledge of Web3, seasoned crypto enthusiast
Growing up on the front lines of complex business and capital dynamics taught me what textbooks never could: how power, incentives, and risk actually operate in the real world. This unconventional apprenticeship cultivated my sharp intuition for cross-border execution, regulatory mechanics, and emerging market opportunities
Experience: 2 years
Yearly salary: $20,000
Hourly rate: $20
Nationality: 🇨🇳 China
Residency: 🇨🇳 China
Experience
customer service supervisor
Inner Mongolia Huihong Shikong Culture Media Co., Ltd 2024 - 2024
1.Responsible for overall data analysis of the customer service department to ensure continuous quality improvement. 2.Compiled and analyzed service records and customer complaints, addressing departmental issues with targeted sol utions. 3.Developed and executed recruitment plans for the customer service team to ensure a balanced talent structure. 4.Conducted interviews and screening of customer service personnel to meet company standards. 5.Established and optimized performance evaluation criteria for customer service, motivating the team to enhance ser vice efficiency. 6.Organized and supervised daily training for customer service staff, developing effective training programs. 7.Conducted regular interviews to promptly identify and address the training needs of the customer service team 8.Developed performance evaluation criteria for customer service teams, achieving a 20% improvement in response ef ficiency within 3 months. 9.Designed a structured interview process, leading to a 30% increase in candidate-job alignment.
Skills
communication
crypto
customer-service
community-manager
english
chinese-mandarin
german