irarebus

Have an impressive experience of remote work – 12 years. During this period have been working in various professions, beginning as a Telegram channel admin and continuing as a manager of 15+ employees. The main positions are listed above. Also worked in BelkaCar, Rentmania, Samokat as a specialist for more than a year. Can handle any task with a creative approach. Allocate my resources properly. Have basic knowledge of self-control and time-management. Proactive. Have no fear of responsibility for my own actions, as the team of support operators. In stressful and challenging situations guided by common sense and logic. Create and maintain a favourable environment inside the team of support operators — conduct trainings, casual meetings. Prevent misunderstandings and conflicts. Also understand of blockchain nodes and p2p networks

Acquainted with the goal-setting framework SMART and the feedback models BOFF and SOR.
Help every operator with professional and personal growth.
Keep track of the basic support metrics (AFRT, NST, CSI/CSAT, AHT).
Do my best for the client's loyalty to the product and the company.

In Key skills there is a list of all programs which I can use as a competent user.
General skills:
- sociability, clear speech
- leadership, responsibility, time-management
- creativity, openness
- social skills: empathy, team work
- personal skills: high learning ability and behavior adjustment

SOFTSKILLS:
- ability to find a common language with people, to work in a team, to argue my opinion
- leadership and emotional intellect
- ability to organize my work effectively and to manage my time efficiently
- ability to think creatively
- ability to work with information (searching, analyzing, drawing a conclusion) + PC-literacy
- ability to handle stress

HARDSKILLS:
- working with metrics
- working with labour discipline
- JIRA/EXCEL/CRM/IDM/MANGO


Hardware:
ОС: Windows 10 Pro
Processor: Intel Core i7 10510U 1.8GHz, 4-cores
Random access memory (RAM):16GB DDR4
Read-only-memory (ROM): 512GB SSD
Internet speed:
Ping: 1 ms
Download: 507,99 Mbps
Upload: 313, 67 Mbps
Provider: Dom.ru


UPD:
- personality type ENFJ-A
- DISC classification:
main I-6 S-4
additional I-5 D-4
- completed all scenarios of Gloomhaven
- studying with a tutor in-person in order to improve my English to C1-C2
mostly interested in vacancies with evening or night shifts employing on a civil contract, IE or self-employment
do not respond to phone call during day-time, because of being asleep
contact only through WhatsApp or Telegram