irshaad

🌟 Tech-savvy. People-focused. Driven to make an impact.

I’m an IT Support Specialist with a strong track record in both technical problem-solving and customer service. At Tata Consultancy Services, I delivered 2nd-line support for 200+ users, resolving incidents quickly (98% on-time!) and making onboarding smoother by cutting setup times by 30%. I love making tech easier for people and helping teams work smarter.

Before IT, I thrived in fast-paced airport roles, leading teams and serving 500+ customers daily. I improved satisfaction scores, sped up processes, and made sure every passenger had a great experience1. I’m comfortable with CRMs like Salesforce and HubSpot, and I know how to turn a cold call into a warm lead.

What I’m looking for:
A tech sales or entry-level IT role where I can combine my technical know-how with my passion for helping people. I want to connect with clients, solve real problems, and help businesses grow with the right technology.

Let’s connect if you need someone who:

• Solves problems fast and keeps people happy 🚀
• Communicates clearly with both techies and non-techies
• Learns new systems quickly and adapts to change
• Brings energy, teamwork, and a positive attitude every day

Ready to help your team win—on the front line or behind the scenes!