irsyadfm

IT Service Management and IT Operations professional specializing in incident management, SLA governance, and structured service delivery.

Experienced in supporting end-users remotely while ensuring alignment with ITIL-based service practices. Skilled in ticket lifecycle management, escalation coordination, service performance tracking, and operational reporting.

Beyond technical troubleshooting, I focus on improving service workflows, analyzing incident patterns, and developing ITSM dashboards to support data-driven operational decisions.

Passionate about leveraging automation and process improvement to enhance service efficiency and reduce recurring incidents.