itdaniel

I am a dynamic, communicative, and highly effective team player and leader. I have 14 years of professional IT experience, 7 of which have been in remote roles within distributed and high-demand environments. I bring extensive experience in incident management, troubleshooting, root cause analysis, and managing service-level agreements (SLAs). I am skilled in scripting for automation using Shell Script, Python, Perl, Powershell, Javascript, among others, and in working with CI/CD pipelines and cloud environments such as AWS, Azure, and GCP. My background spans technical support, infrastructure support, and system administration across both Linux and Windows platforms. I have worked with a wide range of monitoring tools and observability platforms, contributing to improved IT operations and issue resolution. I thrive in cross-functional team collaboration, maintain clear and concise knowledge base documentation, and have hands-on experience with Service Desk operations and ticketing systems including OTRS, Jira, ServiceNow, and more. I consider myself a true problem solver: driven by challenges, focused on results, and constantly seeking smarter, more efficient ways to deliver value and continuous process improvement.