ivayloivanov

Quality Manager / Customer support manager with 10+ years of experience in Quality Assurance, Quality Management Systems (QMS), and Operations across Pharma, Fintech, SaaS, and commercial environments. Strong expertise in ISO 9001, ISO 13485, GDP compliance, regulatory compliance, and audit management (internal audits, external audits, and regulatory inspections).
 
Experienced in leading Customer Support and Quality teams, including management of Team Leads and Teams with size up to 60 specialists. Proven background in SOP development, documentation control, CAPA support, risk management, and continuous improvement initiatives.
 
Skilled in LMS implementation and training compliance management, as well as deployment of quality and operational tools to improve efficiency, process standardization, and compliance adherence. Strong focus on cross-functional collaboration, quality operations leadership, and ensuring audit readiness across regulated environments.