ivayloivanov
Qa Manager
Experienced and energetic QA Manager with more than 8 years of management experience in the QA and Customer support fields. My background involves BPO/BPT and Fintech industries. I do have interest in process improvements and a good customers service.
Experience: 5 years
Yearly salary: $50,000
Hourly rate: $30
Nationality: 🇧🇬 Bulgaria
Residency: 🇧🇬 Bulgaria
Experience
QA Manager
BIC 2022 - 2024
Establishing and managing the QA team covering the customer support, accounts payable and accounts receivable associates.
QA Manager
Crypto.com 2021 - 2022
Managing the QA team covering the customer service and KYC teams. Responsible for 5 QA team leads and more than 60 QA specialists.
CS Team Manager
Sutherland 2016 - 2021
Managing various customer support teams (tier 1 tech support, tier 2 tech support, billing support) of 15 to 20 specialists.
Skills
analyst
customer-support
quality-assurance
english