izuchi98

Customer Support Specialist

I am a dedicated and empathetic customer support professional with about 2 years of experience in delivering exceptional service to diverse clients. With a solid background in tech support, web3 and conflict resolution, I excel at resolving inquiries efficiently while maintaining a positive and approachable demeanor. My passion for helping others, combined with my expertise in CRM systems, allows me to provide tailored solutions that enhance customer satisfaction. I thrive in fast-paced environments, leveraging my excellent communication skills and problem-solving abilities to build trust and foster long-lasting relationships. When I’m not assisting customers, I enjoy exploring new technologies or volunteering, which keeps me energized and adaptable


Experience: 2 years

Yearly salary: $118,000

Hourly rate: $60

Nationality: 🇳🇬 Nigeria

Residency: 🇳🇬 Nigeria


Experience

Customer Support
N-Power
2022 - 2023
Resolved 95% of customer inquiries within 24 hours, boosting satisfaction rates by 30% through proactive problem-solving and empathetic communication in a high-volume support role.
Customer care
Chibex ICT centre
2019 - 2020
Tackled tons of tech queries at the ICT center, fixing most by day’s end, lifting customer smiles by 30% with quick, friendly help.

Skills

biotech
customer-support
english