j5williams

Senior Administrative Support Manager

As a Senior Office Manager at the University of Arkansas, I have coordinated diverse projects and events, including the annual Innovation Rally for Arkansas educators. This required managing budgets, sourcing vendors, designing marketing materials, and ensuring seamless event execution. My technical expertise in tools such as Microsoft Office Suite, Zoom, Mailchimp, and Canva aligns with the requirements for this position, allowing me to develop brand-consistent materials and support virtual and in-person events efficiently.

My dedication to fostering collaboration across teams and my ability to manage multiple priorities have been key to my success in supporting various stakeholders. I excel at maintaining attention to detail and solving problems proactively while handling confidential data for research projects.

My background in human resource support and coaching has deepened my understanding of the importance of strong customer service in building equitable opportunities. 

I am eager to bring my organizational skills, event management experience, and customer support skills to contribute to your team and the support of your mission.

Thank you for considering my application. I look forward to the possibility of discussing how my experience and skills align with your organization.


Experience: 5 years

Yearly salary: $30,000

Hourly rate: $20

Nationality: 🇺🇸 United States

Residency: 🇺🇸 United States


Experience

Research Associate
University of Arkansas
2011 - 2014
Conducted research on various K-12 programs, compile data, create programs, create reports, and assist in grant writing. Communicate with clients and staff to diagnose issues with online systems and data. Liaison between Arkansas Department of Education and NORMES. Attention to detail and careful handling of confidential information. Coordinate and present workshops for public school administrators statewide.
Administrative Support Supervisor
University Of Arkansas
2008 - 2011
Supervised hourly and GA positions, provided customer service to internal and external clients, maintained budgets for various grants, monitored purchases, new hires/resignations, and organize/maintain filing system for confidential materials. Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Single Copy Sales Manager
Arkansas Democrat Gazette
1997 - 2007
Supervised 2 employees and 13 contractors. Data entry, generated various sales/budget reports, maintained monthly budgets, projected revenue, monthly billing and collections, worked closely with vendors, and ensured timely delivery 7 days a week. Received 'Team Player Of the Year' Award in 2002. Increased revenue each year and lowered expenses. Maintained energy and enthusiasm in fast-paced environment.

Skills

accounting
customer-success
email-marketing
microsoft
customer-support
english