jake11eller
Customer Support Specialist
I’m a dependable, people-focused customer service professional with experience supporting customers in fast-paced,
high-volume environments. I’ve developed strong communication, problem-solving, and technical navigation skills
through roles in structured, performance-driven teams such as V Shred and OneCallClosers, where I worked in customer-
facing support and client communication workflows.
I’m comfortable handling customer inquiries across live chat, email, and phone, and I prioritize clear communication,
empathy, and efficient resolution. I work well in systems-driven environments and adapt quickly to new tools, processes,
and support platforms. My focus is always on ensuring customers feel heard, supported, and guided toward effective
solutions.
Core Competencies
• Live Chat, Email & Phone Support
• Customer Issue Resolution & Case Management
• Customer Satisfaction & Retention Support
• De-escalation & Conflict Resolution
• CRM & Ticketing Systems (Zendesk, HubSpot, etc.)
• Fast Typing & Multi-Channel Support Handling
• Clear, Professional, Empathetic Communication
• Process Adherence & System Navigation
• Time Management in High-Volume Environments
high-volume environments. I’ve developed strong communication, problem-solving, and technical navigation skills
through roles in structured, performance-driven teams such as V Shred and OneCallClosers, where I worked in customer-
facing support and client communication workflows.
I’m comfortable handling customer inquiries across live chat, email, and phone, and I prioritize clear communication,
empathy, and efficient resolution. I work well in systems-driven environments and adapt quickly to new tools, processes,
and support platforms. My focus is always on ensuring customers feel heard, supported, and guided toward effective
solutions.
Core Competencies
• Live Chat, Email & Phone Support
• Customer Issue Resolution & Case Management
• Customer Satisfaction & Retention Support
• De-escalation & Conflict Resolution
• CRM & Ticketing Systems (Zendesk, HubSpot, etc.)
• Fast Typing & Multi-Channel Support Handling
• Clear, Professional, Empathetic Communication
• Process Adherence & System Navigation
• Time Management in High-Volume Environments
Experience: 2 years
Yearly salary: $70,000
Hourly rate: $15
Nationality: 🇺🇸 United States
Residency: 🇺🇸 United States
Experience
High-Ticket Appointment Setter
V-Shred 2024 - 2025
Consistently set high-quality sales appointments within a high-ticket fitness coaching funnel, directly leading to multi- thousand-dollar closes. Mastered cold calling, objection handling, and urgency-driven appointment setting, ensuring prospects were primed for conversion. Maintained a full pipeline of engaged leads, exceeding booking quotas while optimizing lead quality. Developed deep expertise in sales psychology, tonality control, and strategic rapport-building.
Workflow Automation & Operations Specialist
Freelance / Upwork 2024 - 2026
Develop and maintain automated business workflows using Zapier and Make.com to improve operational efficiency and reduce manual administrative tasks. Organize and manage CRM systems, lead databases, and business communication workflows for clients across multiple industries. Configure and maintain email systems, lead tracking processes, and customer data organization structures. Support businesses with workflow setup, process organization, and operational infrastructure management. Maintain accurate records, organize client information, and ensure consistent system functionality across integrated business tools. Assist with automation implementation, data organization, and process optimization for day-to-day business operations.
Skills
communication
crm
data-entry
customer-support
english