jamescwk

Was engaged in leading multiple cross-functional projects across automation, endpoint management, and infrastructure optimization. Spearheaded cost-reduction initiatives for IBM ANZ, resulting in a 6.5% drop in power usage and decommissioning of 72 servers in just 3 months. Delivered process optimization for MCI, streamlining onboarding/offboarding and improving internal data integrity. At IBM Dynamic Automation, I helped drive global deployments, integrating monitoring, ticketing, and automation tools across multiple regions. Facilitated deployment of 9+ enterprise accounts (Japan, Europe, APAC, Turkey), saving FTEs and enhancing delivery efficiency. Acted as the primary liaison across IBM Global teams, resolving disputes, supporting tool development, and aligning architectures. Earned the prestigious Manager’s Choice Award for client-first excellence and leadership. Led the global rollout of IBM Endpoint Manager (IEM), onboarding 1,000+ endpoints, achieving 100% migration success. Improved scalability of IEM by 20%, with zero disruption to customer operations during cloud infrastructure migration. Was accountable for IEM deployment guidance, account coordination, and global service alignment. Regularly provided strategic oversight, collaborated with SMEs, and maintained project documentation for repeatable delivery excellence.

Oversaw full project lifecycles—from planning through execution—across regional and global teams. Successfully reduced operational costs by 50% within 6 months, saving ~RM 70,000/month by renegotiating vendor contracts. Directed customer migration projects, including number porting and transition to IP bridges in Singapore and Melbourne. Led SIP trunk integration and capacity expansion initiatives, enhancing communication reliability and scalability. Developed and executed Disaster Recovery (DR) and Business Continuity Plans across APAC bridges. Established Network Operations Centers during relocations in India and Japan, integrating ACD and Lync platforms. Delivered seamless integration with 6 major wholesale partners, including Optus, Singtel, Telstra, and Telekom Malaysia. Fostered cross-functional collaboration across time zones, geographies, and departments to ensure project success. Consistently provided executive-level reporting on project timelines, status, and risk mitigation. Played a pivotal role in cost-saving and infrastructure consolidation efforts, optimizing resource utilization and vendor performance.

Managed nationwide telecom deployments, including TM’s HSBB MSAN (Klang Valley) and TIME dotcom’s SDH/MSAN projects. Oversaw full project lifecycle—KPIs, schedules, costs, resources—ensuring timely, quality deliverables across 4 regional TM offices. Acted as primary client interface, fostering strong relationships and driving stakeholder satisfaction. Maintained end-to-end accountability for project revenue, including invoicing, documentation, and PAC/FAC submission. Coordinated with contractors, engineers, transporters, and internal teams to meet strict delivery and compliance standards. Delivered accurate, timely reporting to TM, TIME, and internal leadership, supporting transparency and performance tracking. Honored as Star Employee of the Month three times in 2012 (Jan, Oct, Nov) for outstanding performance and execution.

Engaged in nationwide UNIFI rollout, handling commissioning, testing, troubleshooting, upgrades, and tech transfers for MSAN sites. Supervised engineering activities including hardware/software acceptance tests and field implementations. Delivered technical support across services: IPTV, VOIP/VOBB, Broadband, Narrowband, ISDN, and POTS. Successfully commissioned TM’s first VoIP MSAN site, receiving praise for execution and client collaboration. Recognized as Star Employee of the Month (May 2011) for early delivery and strong stakeholder engagement.

Oversaw end-to-end network operations and led the network administration team in a high-traffic, multi-service IP environment. Tasked with managing network performance, bandwidth optimization, and traffic control across 120+ nodes and 1,000+ customers. Established and maintained a robust network monitoring system, ensuring uptime and SLA adherence. Spearheaded customer installations, network expansions, and technical support resolutions. Delivered last-mile connectivity solutions (DSLAM, HPNA, wireless), enhancing service delivery and customer satisfaction. Played a pivotal role in network design, engineering, and implementation for wireless WAN and large-scale LAN environments. Built an ISP-grade wireless backbone integrated with multiple upstream providers, ensuring redundancy and scalability. Successfully deployed YTL E-Solutions Wireless Intranet Services, managing all aspects from design to implementation. Led upstream ISP migration projects, ensuring smooth transitions and optimal cost-efficiency. Deployed 200+ corporate and residential networks, significantly expanding customer reach and infrastructure footprint.

Provided technical support and conducted network administration across lab and office environments. Maintained and configured a 20-PC lab running both Windows and Linux platforms. Ensured smooth operation of equipment setup, maintenance, and troubleshooting processes. Developed strong customer service skills, improving task prioritization and issue resolution. Cultivated an empathetic, user-focused mindset when addressing stakeholder needs and perspectives.

Primarily responsible for supporting and maintaining servers to ensure smooth operation of the entire manufacturing plant. Conducted hardware maintenance and calibrated machine software settings. Managed data flow for Paradox database servers (database administration). Successfully migrated servers from NT to Novell and provided administration and support for Windows NT 4.0 and Novell Netware Servers. Collected and analyzed data and deployed programs on production line computers and machines.