jamiu72
Data-driven professional with experience in customer support, administrative operations, and financial services, now transitioning into the Web3 and crypto ecosystem. Skilled in Excel, data analysis, and digital workflows, with a strong ability to interpret data, resolve user issues, and support scalable operations. Passionate about blockchain technology, crypto markets, and data analytics.
Experience: 1 year
Yearly salary: $18,000
Hourly rate: $10
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
Customer Support
Sterling Bank 2023 - 2024
Resolved customer issues related to digital banking platforms and transactions. Managed urgent transfer recall requests, preventing financial losses. Assisted users with fintech tools (Onebank, Altbank, Sterlingpro, Altpro). Delivered high-quality support, improving customer satisfaction and retention. Collaborated across teams to resolve complex user concerns.
Administrative Officer
Jimsy’s Confectionery 2021 - 2022
Managed documentation systems and confidential records. Tracked inventory and generated operational reports. Coordinated scheduling and internal administrative processes. Improved efficiency in office operations and reporting.
Administrative Assistant
House of Representatives 2019 - 2020
Supported documentation, reporting, and meeting coordination. Managed records, scanning, and official correspondence. Assisted with logistics and stakeholder support.
Skills
blockchain
customer-support
data-entry
microsoft
tokenomics
english